“It would be an understatement to say that opening a brand new 138 bedroom hotel didn’t feel pressurised, but a year on, I can’t believe how successful it has become,” says Mark Winter, general manager of the Holiday Inn Express Middlesbrough, which overlooks the beautiful Centre Square.
Mark cites his “great team” as the reason for the venue’s success and the reason it is already extending its facilities – adding more bedrooms – just one year on.
He says: “The hotel market is buoyant in Middlesbrough so the extension will help us meet the healthy demand for rooms.
“The leisure market, in particular, is showing promising signs, while Middlesbrough Football Club’s promotion to the Premier League has been a big boost in terms of bringing more visitors into the town.”
Mark explains that he and the team set out to provide a high standard of service with a ‘can do’ attitude at the new internationally branded hotel.
Since a phased opening in August 2015, Marks feels that the hotel has certainly made its mark within the town.
By offering super-fast complimentary Wi-Fi, the venue has quickly become a popular place for business people to meet for a coffee or for a working lunch, while the hotel’s dedicated conference rooms have been booked by companies from a variety of sectors.
Those wishing to stay at the hotel can also enjoy ultra-comfy beds and power showers in all of the rooms, along with a complimentary breakfast to guarantee that guests feel refreshed, recharged and ready to start the day.
Mark continues: “We also recognised early in the process that the hotel was about supporting our ‘local neighbourhood’, too.
“We know that our hotel guests will want to explore, so the team personally check out local restaurants and cafés, and keep a close eye on events that are happening in the area – something our customers love.”
He continues: “An enormous thank you goes out to our customers and guests this year who we have had the delight of welcoming and hopefully created some memorable experiences for, as well as offering a home-from-home.
“I would also like to say a huge thank you to all of my team, from the back-of-house employees to those who are customer facing.
“The hospitality industry, traditionally, means long hours, but we have a rule that we all sit down on a very regular basis and talk about our successes and what we want to achieve.
“Some of the best ideas have come from the team and I honestly believe the success is down to each and every person who is working at the Holiday Inn Express Middlesbrough – Centre Square.”
If you haven’t visited the hotel or are interested in setting up a corporate rate, organising an event or want to experience it for yourself, contact the sales team today on 01642 917 113 or firstname.lastname@example.org