Lucy Batley and Robert Brown founded the digital and creative agency JUMP in 2007.
Celebrating its tenth anniversary this year, the agency has provided bespoke branding and design solutions to a range of businesses across the North East and beyond.
Based at Milburn House on Dean Street in Newcastle since 2009, the team has grown steadily over the years to a group of 20, comprising a mix of designers, developers and support staff.
The agency offers a range of services under one roof, including brand, design, web and digital, with the team delivering bespoke solutions to clients including National Trust, Newcastle University, NE1, People’s Theatre, Tyneside Cinema and Newcastle upon Tyne Hospitals NHS Trust.
Robert Brown, co-founder and managing director at JUMP, reflects: “We are delighted to have reached the ten-year milestone of our business. Being able to offer both creative and digital services in-house is something we feel has helped set JUMP apart from our competitors. We are fortunate to have a range of complementary skills sets in both designers and creatives who work collaboratively to bring together brilliant design and technology solutions for our client base.
“We stick to a simple process of understanding and listening to the needs of our customers from the start then – put quite simply – for each project, we will design it, build it, launch it and support it, all under one roof.”
Fellow co-founder and creative director Lucy Batley adds: “We have certainly come a long way in ten years since Rob and I met in our shared office space in Jesmond in 2007. At the time, we both had our own businesses, providing complementary services, with Rob involved in technology and me in design. We used to joke that there were only 12 steps between our two offices and within weeks of meeting we started working together, figuring that two heads were better than one. The rest is history and JUMP was born, aptly named to represent our journey in taking a leap of faith, but also highlighting our ambition to help our customers take a step up in their own businesses.
“In our last three years, we have manged to double turnover, and increase our profitability by 50 per cent and our staff appointments by 30 per cent.
“We now say that the five heads of our leadership team are better than one and we meet regularly to help shape the future direction of JUMP as planned for the next ten years.
“Crucially, we have a strong customer base and loyal staff, without whom we could not have achieved what we have today.”
Lucy and Robert also pride themselves on harnessing a strong culture of leadership and continued learning, encouraging development as a way of life for both themselves and their staff.
Lucy adds: “We are strong believers that you should never stop learning and that at the heart of every good designer and developer should be someone who is curious.
“As a team, we are passionate about promoting the importance of being inquisitive. We encourage our staff to be the best and to put themselves out there and learn as much as they can.
“From development courses to simply absorbing the breadth of design and ideas that are around them every day, we encourage our staff to take it all in and bring that learning back into the business.”
The ethos for learning, leading and sharing is highlighted in both Robert and Lucy’s commitment to being mentored themselves through a programme run by the North East LEP.
In addition, both hold roles outside of JUMP. For Robert, this involves being director at the Three Rivers Learning Trust, based in Morpeth. Here, he works on strategy issues for the three academies that sit within its area of responsibility.
Lucy has recently been appointed ambassador for creative and digital for the Institute of Directors (IoD) regional committee. The position aims to help grow the profile of North East business and ensure it is represented within the IoD’s influential, national policy voice. She also wants to use her influence to encourage more women into the creative sector and help in the quest to retain much-needed talent within the North East.
To support JUMP’s ongoing expansion, the team is taking on larger office space within Milburn House and will be looking to make a range of new appointments as it works to develop an even stronger foundation for the next ten years.