South Tyneside-based motor retail firm Vic Young (South Shields) Ltd has been shortlisted for three prestigious industry awards at the 2016 AM awards, which will take place at the International Convention Centre in Birmingham on Thursday, February 11.
The family-run dealership, has beaten hundreds of rivals to make the final three in the Excellence in Customer Service and Best Dealership awards, while managing director Vic Young is also a finalist in the Dealer Principal/General Manager of the Year category.
The awards honour exemplary performance and innovation across 24 categories, from Best Dealer Website and Excellence in Aftersales to Best Sales Team and Best Fleet Operation.
A long established business, the firm marked its first anniversary as a Mitsubishi dealer in September 2015 by announcing a phenomenal year of sales in new cars. Since officially becoming Tyneside’s flagship Mitsubishi dealership, the South Shields-based firm has exceeded Mitsubishi’s sales target by 74 per cent and has also recorded an impressive 97 per cent customer satisfaction rate for the service it provides.
Vic Young said: “These awards are held in very high regard within the motor retail industry, so it is an honour to be named a finalist in three categories.
“I firmly believe these nominations are a testament of the hard work our dedicated team has put in in order to build long-standing relationships with our customers across the North East and UK.
“We have exceptional customer loyalty – over the last three years, customer retention has increased from 90 per cent to 94 per cent. And the results of our most recent customer survey indicated that 98 per cent of our customers were ‘completely satisfied’ with the service provided, 99 per cent were ‘likely to return’ to Vic Young to purchase or rent another vehicle.”
Vic Young (South Shields) Ltd is a well-renowned business, with a portfolio that includes Vic Young Mobility, a specialist Motability division that supplies cars, adaptations and wheelchair-accessible vehicles, and Vic Young Conversions, which carries out vehicle conversions. It is also an approved Nissan Warranty and Service centre, and an approved accident and repair centre.